What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Monitor, maintain, and support network infrastructure including routers, switches, firewalls, and wireless access points
• Ensure network stability, availability, and performance across multiple client environments
• Respond to and resolve network‑related incidents in a timely and structured manner
• Diagnose and troubleshoot network connectivity, performance, and security issues
• Use network monitoring and troubleshooting tools to identify root causes and resolve issues
• Escalate complex network problems and collaborate with information technology teams for resolution
• Install, configure, and maintain network hardware and software components
• Support network upgrades, configuration changes, and new technology implementations
• Provide support for VPNs, VLANs, routing, switching, and firewall configurations
• Implement and maintain network security controls to protect against cyber threats
• Support firewall rules, access controls, and secure remote connectivity
• Follow security best practices and company standards to protect client environments
• Collaborate with information technology professionals to design and implement network solutions
• Provide technical guidance and recommendations to improve network reliability and performance
• Deliver basic training and support to end users on network technologies and best practices
• Document network configurations, changes, incidents, and procedures for future reference
• Stay current with networking trends, tools, and emerging technologies
  

Who are we looking for?

• 2–3+ years of experience in Level 1 Network Support
• Prior experience working in a Managed Service Provider environment supporting multiple client networks
• Proven ability to handle multiple client environments while maintaining service quality
• Hands‑on experience supporting Cisco Meraki and Cisco networking technologies
• Hands‑on experience supporting SonicWall firewalls
• Experience using network monitoring tools, preferably Auvik or similar platforms
• Strong understanding of core networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, and VPN basics
• Hands‑on experience supporting Windows operating systems as the primary network environment
• Basic familiarity with macOS environments supporting limited Apple device users
• Experience using enterprise ticketing systems for incident tracking and escalation
• Excellent English communication skills for clear customer and internal coordination
• Strong ticket documentation skills ensuring accurate issue tracking and resolution history
• Clear and professional customer communication approach
• High energy, growth mindset, and willingness to continuously learn and evolve