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Tech Support

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--iSupport Worldwide--

Join our team!

We are looking for a skilled and customer-oriented Technical Support Representative to assist users with the installation, operation, and troubleshooting of electronic devices. In this role, you will provide timely technical guidance, maintain self-service support tools, escalate complex issues, and offer tailored product or repair recommendations. If you have a passion for problem-solving and delivering exceptional customer service, this is a great opportunity to grow in a fast-paced technical environment.

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What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

  • Walk customers through the installation and operation of electronic devices.

  • Troubleshoot and provide actionable solutions for equipment-related issues.

  • Offer technical documentation for detailed instructional support.

  • Escalate complex cases to senior analysts or support technicians when necessary.

  • Maintain and enhance automated technical support systems for customer use.

  • Recommend products or repairs to customers based on their needs.

  • Demonstrate excellent communication skills to deliver top-notch customer service.

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Who are we looking for?

  • 2-3 years of experience in technical support, specifically handling electronic devices (e.g., fixed locks, digital locks, IT hardware).

  • Mechanically inclined with knowledge of low-voltage systems.

  • Proficient in providing troubleshooting guidelines and asking probing questions.

  • Excellent communication skills.

  • Capable of managing a high volume of calls effectively.

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Company Perks ​

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Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.