What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Lead and manage a team while also performing individual customer service and credit-related tasks.

• Delegate work based on established procedures and best practices within the function.

• Align team activities with department and business goals to drive performance and efficiency.

• Adapt coaching and leadership styles to individual team member needs using trained techniques.

• Monitor team operations, including productivity, accuracy, attendance, and service level performance.

• Keep the team updated on product updates, process changes, customer expectations, and company announcements.

• Standardize and improve team procedures to boost consistency and productivity.

• Resolve employee grievances and foster a harmonious team environment.

• Conduct timely performance evaluations and provide feedback and guidance.

• Collaborate closely with Credit Managers to influence department direction and strategy.

• Ensure full compliance with company standards, policies, and expectations.

• Perform other duties as needed to support department success.

Who are we looking for?

• 4–6 years of experience in credit support, order entry, or customer service roles.

• Supervisory or team leadership experience is highly preferred.

• Excellent customer service orientation and organizational skills.

• Strong multitasking abilities and proven problem-solving skills.

• Positive, proactive attitude with a commitment to a collaborative work culture.

• Demonstrates team spirit and contributes to maintaining a supportive environment.

• Resolves problems efficiently and manages emotional or high-pressure situations with composure.

• Reliable and punctual, ensuring responsibilities are covered during absences.

• Strong communication skills with the ability to interpret policies and write routine reports or correspondence.