Systems Administrator

--iSupport Worldwide--

Join our team!

The Systems Administrator is responsible for assisting the Enterprise Windows Administration team with projects, system maintenance and implementations, as well as performing general administrative tasks at headquarters and supporting services across 13 distribution centers nationwide. They identify and resolve problems including answering questions, providing direction based on established standards and procedures, troubleshooting and coordination of problem resolution and ensuring that the appropriate communication, hand-off and follow-through occurs.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Provide intermediate administrative support for the following environments: Active Directory, Exchange Online, SharePoint, File Services and Storage, MSFT Teams, FTP integration services, and several additional crucial business services.
  • Serve as a tier-3 point-of-contact for Enterprise Windows Administration Service Desk requests.
  • Install, configure, and maintain server hardware and Windows Server operating systems to ensure system stability and data integrity.
  • Monitor system performance and troubleshoot issues related to Windows-based servers and services.
  • Manage Active Directory, including user and group administration, group policy management, and domain controller configuration.
  • Implement and maintain Windows-based networking services, such as DHCP, DNS and file services.
  • Intermediate-level administration of SanMar’s SolarWinds Enterprise monitoring solutions.
  • Intermediate-level administration of data protection methodologies for file/server backups, restore-testing, and replication
  • Execute regularly scheduled maintenance.
  • Collaborate with other IT team members to plan and implement system upgrades, migrations and expansions.
  • Ensure compliance with security polices and implement security measures to protect Windows-based systems from vulnerabilities and threats.
  • Document system configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.

Who are we looking for?

  • 4-6 years of Enterprise Domain Administration or equivalent education 
  • Demonstrated experience in implementation and support of Microsoft Platforms 
  • Experience providing technical support to end-users in a corporate environment 
  • Cloud (IaaS, PaaS, and SaaS) experience 
  • MCSA/MCSE Certifications preferred 
  • Must have excellent organizational, interpersonal, written, and verbal communication skills as well as the ability to explain complex technical issues to a non-technical audience 
  • Possess an exceptional attention to detail, with a concern for ensuring accuracy, clarity, and quality of work 
  • Knowledgeable in Windows Server Environments 
  • Experienced in monitoring infrastructure and network environments using a variety of tools 
  • Intermediate understanding of Exchange Online, Email security appliances, Active Directory, Group-Policy, Domain Replication, DNS, DHCP
  • Familiarity with security best practices and tools for Windows-based systems
  • Strong troubleshooting skills and the ability to diagnose and resolve technical issues related to Windows-based systems
  • Ability to work in a team environment and actively participate in projects 
  • Highly developed investigative and analysis skills 
  • Ability to work proactively and cooperatively in a diverse group 
  • Intermediate-level understanding of server infrastructure interconnectivity 

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.


We stay agile and fast, always looking for ways to solve our clients’ needs.


We pride ourselves on helping our clients reach their full potential.


We do things right and we get the job done.