What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Act as the primary point of contact for customers experiencing technical issues related to hardware, software, or services.

• Provide remote troubleshooting and support for VoIP systems, including SIP and RTP protocols.

• Diagnose and resolve issues related to security camera systems installed at customer locations.

• Assist with the configuration and maintenance of network infrastructure, including routers, switches, firewalls, and wireless systems.

• Manage and resolve support tickets using our internal ticketing system (Dynamics CRM), ensuring accurate time tracking and detailed documentation of each step.

• Deliver outstanding customer service by keeping users informed and supported throughout the troubleshooting process.

• Monitor systems to proactively detect and address potential issues, minimizing downtime.

• Collaborate with internal teams and external vendors to ensure timely and effective resolution of technical problems.

Who are we looking for?

• Minimum of 2 years’ experience in an IT support environment, with at least 1 year in a customer-facing role.

• Experience in the parking industry or a call center environment is a plus.

• Proficient in Microsoft Office applications, including Teams, Outlook, Excel, Word, PowerPoint, and Dynamics CRM.

• Strong verbal and written communication skills.

• Hands-on experience in helpdesk and technical support, particularly in troubleshooting and networking.

• Solid understanding of VoIP systems and protocols (e.g., SIP, RTP).

• Familiarity with Cisco or similar networking software.

• Experience using Dynamics 365 is preferred.

• Looking for candidates with long-term career goals—no frequent job-hoppers.