You will provide the best service to our partner brands by performing these tasks:

• Identify key target markets and create tailored sales scripts for different segments.
• Conduct market research to understand customer trends and needs.
• Manage new customer opportunity lists by segment and purchase tool.
• Prioritize opportunities and submissions for Coupa, DSSI, Shopify, and assigned channel accounts based on opportunity size.
• Build a pipeline and grow customer accounts on each channel through cold calling, emailing, and relationship building.
• Communicate cross-functionally on pipeline management and address customer feedback to enhance conversion rates.
• Send and manage connection requests to Coupa and DSSI customers.
• Establish and track key performance metrics on a weekly and monthly basis.
• Present benchmarks and propose improvements to enhance performance, reduce churn, and increase customer lifetime value.
• Launch and optimize automated touchpoints including email nurture flows and post-call follow-up emails.
• Build a promotional calendar with incentives focused on repeat purchases, upselling, and customer retention.
• Audit and clean Salesforce for order frequency and estimated order size.
• Analyze customer usage patterns for upselling opportunities.
• Conduct regular check-ins with regular customers to encourage repeat purchases and increase customer satisfaction.
• Implement customer retention programs tailored to individual customer needs.
• Identify reasons for customer attrition.
• Develop targeted re-engagement strategies.
• Conduct outreach campaigns with compelling offers.
• Collaborate with new representatives for tailored win-back proposals.
• Other duties and projects as assigned.