What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Build foreclosure referral packages for submission to trustees and attorneys
• Generate payoff quotes for non‑performing and delinquent Special Assets loans
• Generate and issue Demand Letters in accordance with operational requirements
• Create Special Credits records and complete accurate data entry in Microsoft Dynamics
• Triage and manage a shared Special Credits inbox, ensuring documents are filed to the correct loan records
• Enter foreclosure invoices and utility bills into REO records within the system
• Review and reconcile foreclosure invoices and coordinate submission to Accounting
• Order property inspections every 60 days for delinquent loans
• Coordinate utility account setup for REO properties through outbound calls
• Coordinate lock changes and property access with vendors and service providers
• Support operations‑heavy, process‑driven workflows with strong attention to detail and compliance

Who are we looking for?

• 2+ years of experience in Special Assets, Foreclosure, Loss Mitigation, or REO operations
• 2+ years of hands‑on experience preparing foreclosure referral packages for trustees or attorneys
• 2+ years of experience generating payoff quotes for delinquent or non‑performing loans
• 2+ years of experience creating and issuing Demand Letters
• Strong experience performing data entry and record management, preferably using Microsoft Dynamics or similar systems
• Proven ability to review and reconcile foreclosure invoices and coordinate with Accounting teams
• Demonstrated experience managing shared inboxes, including triaging, prioritizing, and filing documents accurately
• Comfort spending time on outbound phone calls with utilities, vendors, and service providers
• High attention to detail when handling loan documentation, invoices, and compliance‑related tasks
• Ability to work effectively in operations‑heavy, process‑driven environments
• Strong written and verbal English communication skills
• Ability to work independently while following established procedures and controls