What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Provide high-quality remote IT support via phone, email, and ticketing systems

• Perform onboarding/offboarding and user provisioning (Microsoft 365, Azure AD, Intune, Okta)

• Manage endpoint configuration, compliance, and patching via Intune or similar tools

• Troubleshoot hardware, network, and access-related issues

• Maintain accurate documentation and update internal knowledge bases

• Collaborate with global and U.S.-based teams to resolve technical issues

• Communicate professionally with internal and client stakeholders

• Escalate unresolved or critical issues following standard procedures

Who are we looking for?

• 2+ years in a Tier 2 IT Service Desk or desktop support role

• Strong troubleshooting experience in Windows and Microsoft 365 environments

• Hands-on experience with ServiceNow or other ITSM platforms

• Solid knowledge of Azure AD and identity/access management

• Familiarity with remote support and endpoint management tools (e.g., Intune, RMM)

• Fluent English communication skills (both written and verbal)

• Ability to work independently during U.S. Pacific Time business hours