What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Manage the full credit control process, working with internal teams and customers to collect current and historic receivables.

• Support and guide junior credit controllers in customer follow-ups using established templates and processes.

• Maintain accurate and up-to-date records of all customer communications regarding outstanding payments.

• Reconcile customer accounts and resolve discrepancies in a timely manner.

• Handle customer onboarding processes such as supplier portal setup and provision of tax documentation.

• Prepare and deliver weekly and monthly reports on outstanding debts and collection performance.

• Provide regular updates and escalate significant debt concerns to management as needed.

• Support audit processes by responding to documentation and reporting requests.

• Lead a small credit control team with regular one-on-one meetings and performance feedback.

• Ensure continuous improvements in collection processes and customer engagement.

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Who are we looking for?

• Minimum 3–4 years of proven experience in credit control, including experience in chasing clients for payment.

• Management experience with the ability to lead and mentor team members effectively.

• Experience using financial systems and handling multi-currency accounts; SAP B1 experience is a strong advantage.

• Basic understanding of account reconciliation and financial reporting.

• Excellent written and verbal communication skills in English, via email and telephone.

• Ability to work independently with minimal supervision and handle competing priorities.

• Strong organizational skills with the ability to plan and prioritize tasks effectively.

• Proficient in MS Office applications, particularly Excel and Word; strong overall IT and finance system literacy.