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Senior Client Services Manager

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--iSupport Worldwide--

Join our team!

 We are seeking an experienced Senior Client Services Manager to lead and expand client
relationships while driving revenue growth in a B2B environment. This role requires a strategic
thinker with a strong background in sales, customer success, and account management. The
ideal candidate will have exceptional communication skills and a proven track record of
exceeding client expectations. 

Discover more

What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Build, nurture, and maintain strong relationships with key B2B clients
  • Develop and implement strategic account plans to drive client retention and revenue growth
  • Serve as the primary point of contact for clients, ensuring their needs are met with tailored solutions
  • Identify upsell and cross-sell opportunities to maximize account potential
  • Collaborate with internal teams, including sales, marketing, and product, to deliver exceptional client experiences
  • Conduct regular business reviews with clients, analyzing performance metrics and providing actionable insights
  • Negotiate contracts and service agreements in alignment with company objectives
  • Monitor market trends and competitor activities to identify new business opportunities
  • Lead a team of account managers, providing mentorship and strategic guidance
  • Ensure prompt resolution of client issues and escalations to maintain high satisfaction levels


Who are we looking for?

  • Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus
  • 5+ years of experience in client services, account management, or sales, preferably in a B2B environment
  • Proven track record of managing high-value accounts and driving revenue growth
  • Strong negotiation and contract management skills
  • Excellent problem-solving, analytical, and organizational abilities
  • Experience in leading and mentoring teams
  • Proficiency in CRM tools such as Salesforce, HubSpot, or similar platforms
  • Ability to thrive in a fast-paced, client-driven environment

Company Perks ​

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Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.