What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Identify and report process inefficiencies and recommend improvements.

• Maintain accurate documentation of renewal processes, reports, and metrics.

• Review client data to generate accurate, timely quotations.

• Coordinate with team members to ensure client requirements are met and discrepancies are addressed.

• Submit sold cases and manage related client communications.

• Process case submissions and internal/external requests in the quoting system.

• Send Broker Confirmations and follow up on outstanding items.

• Stay informed about US healthcare policies and renewal standards.

• Participate in meetings and support team goals through consistent performance.

• Handle special tasks or assignments as needed.

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Who are we looking for?

• At least 1 year of experience in data entry; 2 years in BPO/call center preferred.

• Detail-oriented with strong problem-solving and process improvement skills.

• Proficient in Microsoft Office (Word, Excel, Teams, Outlook).

• Strong English verbal and written communication skills.

• Willing to work onsite in Ortigas with a shifting schedule (permanent Sat-Sun off).

• Bachelor's degree preferred; equivalent experience considered.

• Experience in US health insurance or healthcare customer service is a plus.