What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Maintain professional communication with tenants, including during escalated situations

• Promptly address and resolve tenant issues

• Post late fees and generate late notices using property management software

• Assist with the eviction process, including preparation of necessary paperwork

• Follow up weekly with delinquent tenants and support the manager in rent collection

• Coordinate with Section 8 on outstanding balances

• Review and correct inaccurate tenant ledgers

• Prepare and send renewal offers and leases to tenants

• Monitor unsigned renewals weekly and follow up with tenants accordingly

• Maintain and update the lease renewal tracking spreadsheet

• Communicate with housing coordinators regarding rent increases for subsidized tenants

Who are we looking for?

• 1+ year of experience in property management, with a focus on rent collections and lease renewals

• 1+ year of leasing or sales experience

• Experience using property management software; AppFolio experience strongly preferred

• Proficiency with Google Suite (Docs, Sheets, Gmail, etc.)

• Strong interpersonal skills with experience working with diverse populations

• Excellent verbal and written communication skills