What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Serve as the first point of contact for students expressing a desire to withdraw from the program.

• Conduct one-on-one conversations to understand the root cause of their concerns—academic, personal, financial, or otherwise.

• Provide empathetic and personalized support to help students overcome barriers to program completion.

• Maintain accurate and timely documentation of all student interactions and outcomes in our CRM or student tracking systems.

• Identify trends in student concerns and contribute insights to improve retention strategies and the overall student experience.

• Follow up regularly with students to check progress, ensure satisfaction, and build continued engagement.

Who are we looking for?

• College degree required.

• 1 year of experience in student support, academic advising, counseling, customer service, or a related field preferred.

• 1 year of customer service experience handling customer retention.

• Experience working in an educational or training program environment.

• Familiarity with CRM systems or student information systems.