What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Deliver service and support via phone, email, and internal case systems to end-users and dealers.
• Address customer queries and provide accurate information about products and services.
• Diagnose and resolve technical issues involving connectivity, performance, and system setup.
• Support post-sales activities, including installation, software training, troubleshooting, and warranty execution.
• Accurately log all customer interactions and technical resolutions in tracking software.
• Recommend appropriate solutions to retain customers and enhance their experience.
• Communicate clearly and effectively in different situations and to diverse audiences.
• Conduct follow-ups and scheduled callbacks as needed to ensure issue resolution.
• Collaborate with users to identify root causes and guide them through solutions.
• Perform other support-related tasks as required.

Who are we looking for?

• 1–3 years of experience in customer service or technical support

• Excellent verbal and written communication skills in English

• Strong active listening and attention to detail

• Solid critical thinking and troubleshooting abilities