What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Review and implement customer routing, shipping, and delivery requirements to prevent chargebacks.
• Identify non‑compliance in internal and 3PL logistics processes and recommend improvements.
• Coordinate with cross‑functional teams and 3PL providers to investigate and validate logistics chargebacks.
• Gather documents and evidence to file disputes or counterclaims.
• Monitor and compile non‑compliance incidents and prepare reports.
• File logistics claims and support day‑to‑day logistics operations when needed.
• Understand the logistics network including shipping, transportation, and warehousing, becoming an expert in supply chain workflows.
• Perform special tasks and assignments as required.

Who are we looking for?

• Bachelor’s degree in Business, Supply Chain, Logistics, Finance, or related field.
• Hands‑on experience handling chargebacks, disputes, validations, and documentation; experience with Amazon Vendor Central is preferred.
• Strong experience analyzing logistics‑related data with advanced Excel proficiency (pivot tables, lookups, structured analysis).
• Ability to interpret vendor guides, compliance rules, and identify non‑compliance; familiarity with TMS/WMS and logistics flow is helpful; exposure to automation or BI tools is an advantage.
• Strong English communication skills, attention to detail, investigative mindset, ability to translate data into insights, and manage multiple tasks.