Order Specialist

--iSupport Worldwide--

Join our team!

​We are looking for a highly organized and detail-oriented person with great communication and problem-solving skills to handle order processing and customer service for our retail customers and distributors around the world. This person will have at least 5 years of sales, customer service or account management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous nightshift BPO experience required.

 

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery
  • Ensures that all PO information is complete and accurate
  • Checks orders against inventory and forecast
  • Works with Planning, Logistics, and IT to resolve order supply chain issues
  • Works with customers, distributors, and sales reps to resolve PO issues
  • Provide invoices, other documentation, and order information when requested
  • Identifies and escalates any process deviations to the Lead Order Specialist
  • Perform special tasks and assignments as needed


Who are we looking for? 

  • 5 years of industry experience in a similar role 
  • 4-year college degree
  • Excellent verbal and written English skills
  • Ability to communicate effectively and professionally by phone or email
  • Takes initiative and prioritizes tasks
  • Solid analytical and problem-solving skills
  • Ability to work accurately with close attention to detail
  • Strong interpersonal skills with the ability to work effectively with individuals and groups


Company Perks

Free learning and development courses for your personal and career growth


Comprehensive HMO benefits and insurance since day 1


Dynamic company events


Above-industry salary package and incentives

Opportunities for promotion


Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.