What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Manage incoming sales leads and assist with outreach efforts using CRM tools (e.g., HubSpot or similar).

• Coordinate caregiver interviews, support the hiring process, and oversee onboarding steps.

• Provide concierge-level support to subscriber families, including:

  • Assisting with payroll setup in collaboration with third-party providers.

  • Arranging transportation (e.g., via Uber Health).

  • Managing intake forms, documents, and e-signatures.

• Ensure accurate CRM and membership records by maintaining and organizing data.

• Proactively communicate with families to meet timelines and exceed expectations.

• Monitor support requests and escalate sensitive issues when necessary.

• Contribute to maintaining internal workflows and documentation to ensure consistency in operations.

Who are we looking for?

• Minimum of 1 to 2 years of experience as a Membership Operations Coordinator, ideally in the home care, healthcare, or service industries.

• Familiarity with tools such as DocuSign, Uber Health, or payroll providers (e.g., HomePay).

• Strong experience with CRMs (HubSpot, Salesforce, or similar) and productivity tools (Google Workspace, Slack, phone systems, etc.).

• Exceptional written and spoken English, with a professional and friendly communication style.

• Highly organized and detail-oriented, able to manage multiple customer workflows simultaneously.

• Comfortable working both independently and collaboratively in a fast-paced, startup environment.

• Strong problem-solving skills and a can-do attitude, with a willingness to jump in wherever needed.

• Prior experience supporting a U.S.-based team and working in U.S. time zones.