What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Answer member emails and process change requests to accounts

• Set up billing for Personal Training, Pilates, Aquatics, and Group Training services

• Manage new and terminated employee memberships

• Maintain and update wellness program databases

• Ensure billing and membership records are accurate and up to date

• Collaborate with club staff to resolve membership or accounting concerns

• Meet all monthly operational deadlines

• Follow internal membership and accounting policies

• Participate in team trainings and department meetings

• Complete assigned special projects and administrative tasks

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Who are we looking for?

• Strong data entry skills with high accuracy

• Proficient in writing and responding to professional emails

• Excellent attention to detail (especially with billing/account information)

• Working knowledge of Microsoft Excel

• Strong communication and coordination skills

• Ability to work on holidays and weekends as needed

• Highly organized and dependable

• Prior experience in back-office, admin, or billing roles is a plus