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Member Service Admin

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--iSupport Worldwide--

Join our team!

We are looking for a results-driven Member Service Admin with a strong background in client support, order processing, and problem resolution. This role is ideal for professionals who thrive in fast-paced environments, can handle escalated issues with professionalism, and are committed to delivering exceptional customer experiences.

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What is your mission?

You will provide the best service to our partner brands by performing these tasks:

  • Handle escalated customer issues with urgency and care
  • Answer inbound calls and chats from multiple accounts
  • Respond to inquiries from various channels: email, voicemail, fax, and phone
  • Process new customer orders and provide order updates
  • Resolve service concerns by assessing customer needs and determining best solutions
  • Provide accurate product and service information
  • Recommend related or promotional products to drive additional sales
  • Maintain strong attendance, punctuality, and adaptability
  • Foster positive relationships with both internal teams and customers
  • Share best practices to support team success
  • Consistently achieve sales and service level targets
  • Complete additional tasks and projects as assigned


Who are we looking for?

  • Minimum of 2 years of customer service experience

  • Experience in billing and invoice processing

  • Strong verbal and written communication skills

  • Must submit an audio clip (voice sample)

  • Proficient in Microsoft Excel (Pivot Tables, Conditional Formatting, Charts, etc.

Company Perks ​

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Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.