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Lead, Accounts Receivable

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--iSupport Worldwide--

Join our team!

We are looking for an experienced and detail-oriented Accounts Receivable Lead to oversee and manage the full invoicing process within our organization. In this role, you will ensure invoices are accurate, compliant, and issued in a timely manner in alignment with client contracts and staffing requirements. You will collaborate across teams, troubleshoot and resolve complex billing issues, drive process improvements, and maintain thorough documentation. Additionally, you will serve as a key point of contact for client communications regarding invoicing and will mentor junior team members in best practices.

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What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

  • Invoicing Process Management: Oversee the end-to-end invoicing process, ensuring invoices are accurate, complete, and issued on time in accordance with contractual agreements and staffing requirements.

  • Compliance & Accuracy: Ensure all invoicing practices comply with company policies, client contracts, and applicable regulations (e.g., billing rates, taxes, and insurance requirements).

  • Collaboration: Work closely with finance, operations, and client service teams to resolve discrepancies, address client concerns, and ensure smooth invoicing operations.

  • Troubleshooting & Problem Solving: Act as the go-to resource for resolving complex invoicing issues, including system discrepancies, billing errors, and disputes, ensuring swift and accurate resolutions.

  • Process Improvement: Continuously assess and optimize the invoicing process, identifying opportunities for automation, workflow improvements, and efficiency gains.

  • Documentation & Reporting: Develop and maintain clear documentation for invoicing procedures, including guidelines for handling complex invoicing scenarios, audits, and reporting. Provide regular reports on invoicing metrics, aging, and outstanding payments.

  • Client Communication: Address invoicing-related queries from clients, ensuring transparency and clear communication regarding payment terms, charges, and discrepancies.

  • Training & Mentorship: Provide training and mentorship to junior staff and internal teams regarding invoicing best practices and tools.

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Who are we looking for?

  • Minimum of 5 years of experience in invoicing, billing, or accounts receivable

  • At least 2 years of experience in a subject matter expert or leadership role

  • Proficiency with invoicing software, accounting systems, and Microsoft Excel

  • Strong understanding of contract billing structures and client-specific terms

  • Excellent communication and client service skills

  • Experience with ERP or invoicing software (e.g., QuickBooks, Sage, NetSuite)

  • Experience with invoicing in staffing, healthcare, or service-based environments (highly preferred)

  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred)

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Company Perks ​

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Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.