What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Maintain regular weekly communication with instructors to ensure timely completion of class preparation activities and assigned tasks.

• Monitor and follow up on instructor compliance with operational protocols, including attendance tracking, class preparation submissions, and required reporting.

• Provide daily operational support to instructors, addressing issues promptly and coordinating with internal departments as necessary.

• Actively troubleshoot and resolve problems to ensure the smooth delivery of classes and minimize disruptions.

• Keep detailed and accurate records of instructor task completion and escalate performance concerns to the Operations leadership team when necessary.

• Support the onboarding and training of new instructors, ensuring they are equipped with the knowledge and tools to navigate operational processes effectively.

• Work collaboratively with the curriculum and student services teams to ensure instructor needs are aligned with course requirements and institutional goals.

• Participate in continuous improvement initiatives to enhance both the instructor and student experience.

Who are we looking for?

• Bachelor’s degree required; preferably in Education, Psychology, Administration, or a related field (background in Dentistry is a plus).

• Minimum of 2 to 3 years of experience in a leadership or management role within an educational or administrative environment.

• Experience working with online learning platforms and CRM systems.

• Proficiency in Google Workspace (Docs, Sheets, Drive, etc.).

• Familiarity with Canvas or other learning management systems (LMS).

• Comfortable managing a high volume of both inbound and outbound communication.

• Excellent verbal and written communication skills.

• Demonstrated empathy, professionalism, and a support-driven approach focused on instructor success.

• Strong problem-solving skills with the ability to anticipate and proactively address potential challenges.

• Exceptional organizational abilities with a keen eye for detail and thorough documentation practices.