What is your mission?

• Analyze and organize operational data to create accurate, actionable, and decision-ready business insights.
• Develop and maintain real-time dashboards, reporting tools, and performance monitoring solutions that improve operational visibility.
• Identify trends, performance drivers, process gaps, and operational bottlenecks through data analytics and reporting analysis.
• Transform raw operational data into meaningful insights, recommendations, and executive-level reporting narratives.
• Conduct root cause analysis using data review, process evaluation, stakeholder feedback, and structured problem-solving methodologies.
• Present findings, business insights, and recommended solutions to clients and stakeholders in a consultative manner.
• Recommend and support implementation of operational improvements that enhance efficiency, productivity, and business performance.
• Partner with stakeholders to plan, deploy, monitor, and evaluate Operational Excellence initiatives and process improvement programs.
• Document end-to-end business processes, standard operating procedures, workflows, process maps, operational cadences, and role responsibilities.
• Develop and maintain process repositories, playbooks, templates, knowledge bases, and operational documentation to support standardized execution.
• Design operational governance structures, process controls, handoff procedures, and adoption frameworks to sustain process improvements.
• Create and maintain trackers, dashboards, databases, reporting tools, and automation-ready solutions that support operational standardization.
• Collaborate with business leaders and stakeholders to align project goals, deliverables, timelines, and performance expectations.
• Prepare and present executive-level project updates, operational reports, business insights, risks, and recommendations.
• Assess operational challenges and recommend targeted Operational Excellence solutions aligned with business needs and priorities.
• Identify opportunities for operational improvement initiatives and consulting engagements.
• Support the development, scoping, and positioning of Operational Excellence consulting solutions and business improvement projects.
• Translate business challenges into scalable process improvement recommendations and operational solutions.
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Who are we looking for?

• Bachelor's Degree in Business Administration, Industrial Engineering, Operations Management, Management Engineering, Data Analytics, or a related field.
• Minimum 3 years of combined experience in Operational Excellence, Process Improvement, Quality Assurance, Learning and Development, or related operational functions, preferably within a Business Process Outsourcing or client services environment.
• Experience documenting and improving business processes, workflows, standard operating procedures, operating models, and operational cadences.
• Experience conducting root cause analysis, process reviews, and operational assessments to identify improvement opportunities.
• Experience developing and presenting executive-level reports, project updates, operational insights, and business recommendations.
• Experience supporting client-facing projects, operational consulting engagements, or process improvement initiatives.
• Strong proficiency in Microsoft Excel, including data cleaning, advanced formulas, reporting logic, data analysis, and reporting development.
• Working knowledge of Power BI, dashboard creation, data visualization, and performance reporting.
• Strong capability in data analytics, data interpretation, data storytelling, and insight generation.
• Experience creating dashboards, databases, trackers, reporting tools, continuous improvement tools, quality support tools, and automation-ready templates.
• Knowledge of process mapping, workflow design, process documentation platforms, knowledge management systems, and operational governance frameworks.
• Familiarity with automation concepts, business process optimization, and scalable operational solutions.
• Exposure to Quality Assurance or Learning and Development functions supporting compliance, adoption, coaching, or operational enablement initiatives.
• Strong project management skills with the ability to manage multiple operational initiatives simultaneously.
• Excellent verbal and written communication skills with the ability to present recommendations and business insights to clients, executives, and stakeholders.
• Strong problem-solving and critical-thinking skills with a structured approach to identifying and resolving operational challenges.
• Ability to work independently with minimal supervision while maintaining accountability for client-facing deliverables.
• Strong organizational skills with the ability to prioritize multiple projects and deadlines effectively.
• High attention to detail and commitment to operational accuracy, quality, and continuous improvement.
• Strong stakeholder management, collaboration, and consultative relationship-building skills.