What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Provide timely and courteous email responses to customer inquiries
• Support both pre- and post-sales inquiries about products, order status, shipping, and compatibility
• Diagnose product issues using customer input, images, and documents
• Guide customers through setup and troubleshooting of solar systems (panels, controllers, batteries, inverters)
• Collaborate internally to resolve order, warranty, and system design questions
• Maintain accurate records of all interactions using CRM and ticketing systems
• Address complaints and provide part replacements or resolutions to retain customers
• Track and report performance metrics like CSAT and First Response Time
• Follow up on open inquiries to ensure resolution and satisfaction
• Recommend process improvements and content updates for better efficiency
• Perform additional tasks as assigned

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Who are we looking for?

• 1–2 years of experience in customer service or technical support
• Email/chat support experience preferred
• Familiarity with IT or technical troubleshooting
• Excellent written and verbal communication skills in English
• Strong listening skills and attention to detail