What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Manage and take ownership of a collections portfolio.

• Identify accounts requiring investigation and prioritize based on delinquency level.

• Follow up on overdue accounts via phone and email to ensure prompt payment.

• Escalate unresolved issues that may delay payments.

• Handle declined credit card collections per company policy.

• Research and apply or refund account credits.

• Maintain accurate customer data in the ERP system.

• Interpret bills of lading and proof of delivery documents.

• Manage electronic invoicing platforms such as Ariba and B2B.

• Provide account updates for aging reviews and month-end reporting.

• Support special projects as assigned.

Who are we looking for?

• At least 2 to 5 years experience in managing collections for high-profile client accounts (B2B) and reducing delinquency.
• Proven track record with high-volume, high-profile client accounts.
• Handling electronic invoicing (EDI, 3rd Party Postings) and submitting/re-submitting invoices via customer. portals (B2B, Ariba).
• Monitoring payment status and resolving payment issues.
• Exercising independent judgment and performing root cause analysis for problem resolution.
• Building relationships with clients and sales teams to maintain a high percentage of collections.
• Prioritizing tasks, meeting deadlines, and ensuring accuracy in all actions.
• Creative problem-solving and escalating issues when necessary.
• Excellent customer service skills.
• Detail-oriented with the ability to meet deadlines.
• Ability to work independently and exercise discretion on significant matter.
• Willing to work on European (mid) shift schedule.