What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Manage and strengthen customer relationships by monitoring payments and identifying growth or risk mitigation opportunities.

• Engage with customers primarily over the phone and secondarily via email to ensure timely payments and resolve concerns.

• Approve and release orders for assigned accounts, and provide backup support to teammates when needed.

• Communicate in a professional, empathetic, and service-oriented manner during both inbound and outbound calls.

• Resolve tense or escalated situations with patience, understanding, and effective de-escalation techniques.

• Work within defined credit terms, managing accounts based on established credit limits.

• Facilitate credit line increases by gathering necessary documents and supporting information.

• Accurately maintain customer information and document all communication and activity within internal systems.

• Adhere to company policies, procedures, and service standards.

• Perform additional duties as assigned to support the team and department goals.

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Who are we looking for?

• 1–3 years of experience in collections, customer service, or account management (phone support preferred).

• Proven experience in customer interaction with a strong focus on negotiation and conflict resolution.

• Excellent verbal and written communication skills.

• Strong problem-solving and de-escalation abilities to maintain positive customer relationships.

• Tech-savvy with a high level of PC proficiency and the ability to learn new software quickly.

• Strong time management, prioritization, and multitasking skills.

• Detail-oriented with a commitment to accuracy, efficiency, and accountability.

• Reliable attendance and punctuality, with the ability to maintain confidentiality and handle sensitive information.

• Adaptability to changing processes and a positive attitude toward new challenges.

• Team player who collaborates effectively and supports colleagues when needed.