What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Exercise independent responsibility for an assigned B2B collections portfolio.
• Determine which accounts require investigation and take action accordingly.
• Prioritize collection workload based on delinquency levels and company policies.
• Identify and escalate payment‑blocking issues that cannot be resolved independently.
• Collect declined credit card invoices in line with company guidelines.
• Research credits for refund application or invoice adjustments.
• Maintain accurate customer information in the ERP system.
• Review and interpret Bills of Lading and Proof of Delivery to validate disputes.
• Research and manage electronic invoicing accounts (Ariba, B2B, or similar).
• Prepare account status updates for aging reviews and provide month‑end comments.
• Analyze and work with extracted ERP data to prioritize collection activities.
• Use vendor portals such as Ariba and Coupa for collections and account management.
• Handle manual, system-driven collection processes (no automated dashboards).
• Manage large and complex AR portfolios, including $5M–$25M+ consolidated invoices.
• Oversee multiple high-volume and high-profile clients simultaneously.
• Complete special projects or tasks assigned by management.
• Work night shift and hybrid schedule as required.

Who are we looking for?

• Bachelor’s degree in Accounting, Finance, Business, or any related field.
• 2–5 years of B2B collections experience.
• Experience handling high‑volume and high‑profile accounts.
• Hands‑on ERP system experience (SAP, Oracle, or equivalent).
• Experience using online vendor portals such as Ariba and Coupa.
• Ability to manage multi‑million‑dollar AR portfolios ($5M minimum; $25M+ preferred).
• Strong knowledge of manual collections processes, invoice prioritization, and root‑cause investigation.
• Ability to interpret ERP‑extracted data and work independently without dashboards.
• Strong analytical skills and attention to detail.
• Clear written communication skills for reporting, updates, and escalations.
• Ability to work night shift and hybrid (4 days onsite).
• Highly organized, proactive, and capable of managing multiple clients at once.