What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

Chargeback Investigation and Resolution

• Analyze customer disputes and gather evidence to determine the validity of chargeback claims.
• Research relevant regulations and policies to ensure fair and consistent resolution. 
• Communicate effectively with customers and merchants to gather information and resolve issues promptly.
• Document all findings and decisions clearly and concisely. 

Chargeback Workflow Management

• Prioritize and track chargebacks according to deadlines and severity.
• Utilize case management software to ensure efficient processing.
• Collaborate with other departments, such as fraud and legal, to resolve complex cases. 

Chargeback Risk Mitigation

• Analyze chargeback trends and identify potential vulnerabilities.
• Recommend improvements to internal processes and procedures to reduce future chargebacks. 

Chargeback Data Management

• Maintain and update chargeback databases to ensure accurate and up-to-date information.
• Generate reports and analyze data to identify trends and areas for improvement. 

Additional Responsibilities

• Performs special tasks and assignments as needed.
  
  

Who are we looking for?

• At least 2 to 3 years of chargeback experience.
• Experience in account management, involving customer liaison.
• Knowledge of vendor compliance requirements and familiarity with industries related to account order management.
• Proficiency with Smartsheet.
• Familiarity with various portals.
• Strong data analysis skills, particularly regarding chargeback claims.
• Excellent verbal and written communication skills
• Ability to take initiative and prioritize tasks
• Good time-management, organizational, and problem-solving skills.
• Ability to work accurately with close attention to detail.
• Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels.
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.
• Demonstrate a strong work ethic that includes neatness and punctuality.