What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Performance Gaps Analysis

• Randomly audits the compliance of identified client accounts and/or support departments to set standards and processes
• Gathers data and analyze trends 
• Conducts discussions and presentations of audit findings and/or performance insights based on data/trends  to concerned employees and/or department heads
• Prepare correct and reliable tools to measure compliance and/or performance 
• Build and/or revise databases and useful records management process 
• Prepare and submit (high-level and detailed) quality audit reports and/or performance reports 

Intervention Management

• Ensure the effective and efficient facilitation of intervention/s to concerns and areas for improvement
• Identify and recommend capability building and process improvement interventions based on the data and trends
• Monitor implementation of interventions that will address performance gaps
• Screen possible qualified employees that can serve as resource person/coach based on the needs of the employees and/or department
• Coordinate with resource person/s for the implementation of the intervention
• Evaluate the effectivity of the intervention facilitated

Training and Coaching Support

• Deliver identified competency building activities based on the directions set 
• Conduct training needs analysis to identify the opportunities of the department
• Design and develop training and/or coaching decks and materials 
• Evaluate the effectivity of the training or coaching session facilitated
• Conduct follow-through sessions
• Ensure accurate, timely, and efficient analysis of employees’ capabilities

Who are we looking for?

• Graduate of any 4-year course
• 3 years of solid experience in QA in a BPO set-up
• Preferably with 2 – 3 years' experience in Training
• Excellent oral and written communication skills 
• Has strong data mining and analytics skills 
• Proficient in various computer software programs; Excellent skills in Excel
• Can build database and QA tools 
• Can create processes and policies
• Strong training and presentation skills
• Has strong organizational and interpersonal skills 
• Able to multitask
• Has strong problem-solving and project management skills
• Can work with minimal supervision