What is your mission? 

You will provide the best service to our partner client by performing these tasks:

• Establish and manage relationships with 3PL providers with a focus on operational excellence, continuous improvement, and cost management/negotiation.
• Drive process improvement to support the needs of the Strategic Business Units (SBUs), as well as development and implementation of continued improvement processes in partnership with 3PLs and logistics carriers.
• Ensure product is received and posted, inventory is accurate through regular cycle counts and audits, and orders ship accurately and on time.
• Provide support to sales and account managers in quoting new distribution programs with customers.
• Review, approve and implement customer compliance guidelines and shipping/routing instructions.
• Compile inventory volumes forecasts, budgets and reports.
• Manage and maintain EDI integration between in-house Oracle ERP and 3PL partner WMS and other systems.
• Oversee all transportation to and from warehouse locations including reverse logistics.
• Provide first contact point for all operational aspects of logistics; discussions on productivity, service level commitments and Key Performance Indicators (KPIs).
• Oversee day to day service process performance, managing workflow, escalations, effectively delegating across team and driving strategy in action to improve internal and external customer experience.
• Implement policies on the filing, documenting and approval of PTO and attendance Administration.
• Maintain an energizing, high performance teamwork environment reflecting client's values, a collaborative team-based culture, and a service mindset. 
• Identify functional /behavioral training & development needs of employees to support team goals and objectives via Monthly Performance Discussion. 
• Conduct team meetings to address issues and concerns and disseminate process updates.
• On board new team members, coordinate systems access and manage new hire training plan.
• Adhere to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and development planning of the team.
• Respond to team member inquiries and resolve team member issues by utilizing HR procedures, policy manuals, and other resources.
• Perform special tasks and assignments as needed.

Who are we looking for?

• 1 to 2 years of leadership experience, with the ability to guide and motivate a team.
• 2 to 3 years in the logistics industry with knowledge and understanding of order fulfillment, transportation, warehousing, and import/export brokerage.
• Knowledgeable in Domestic/International shipping like Parcels, UPS and FedEx.
• Knowledgeable in creating commercial invoices
• Bachelor’s degree in any relevant degree.
• In-depth understanding of warehouse processes and systems, including receiving, inventory management, shipping, and returns.
• Proven experience with international and domestic warehouse distribution, transportation, vendor negotiations, and vendor RFP/Q proposals.
• Experience with ERP, WMS, TMS, and other logistics systems.
• Solid computer skills with knowledge of Microsoft Office, ERP, CRM, and TMS/WMS systems.
• Excellent verbal and written English skills.
• Ability to communicate effectively and professionally by phone or email.
• Takes initiative and prioritizes tasks.
• Solid analytical and problem-solving skills
• Ability to work accurately with close attention to detail. 
• Strong interpersonal skills with the ability to work effectively with individuals and groups.
• Willingness to adapt to changing business needs and deadlines.
• Demonstrate a strong work ethic that includes neatness and punctuality.