What is your mission?

You will provide the best service to our partner brands by performing these tasks:

• Provide remote support for the installation of the telematics products.
• Remotely assess the health and performance of installed products.
• Escalate unresolved issues to appropriate internal teams and ensure follow-through.
• Prepare accurate and timely reports on product performance and support activities.
• Lead callers through troubleshooting processes effectively and efficiently.

Who are we looking for?

• Relevant college degree.
• 4 to 6 years of experience in support services, preferably in IT or the automotive industry.
• Technical experience in IT or automotive fields is a plus.
• Experience with Salesforce and data entry tasks.
• Experience with Ring CX.
• Provide remote support for personnel installing of the client's products
• Remotely assess the health & performance of installed products
• Escalate and follow through unresolved issues to appropriate internal teams
• Prepare accurate and timely reports
• Mechanical aptitude
• Ability to troubleshoot basic electrical circuits
• Excellent communication and project management skills
• Creativity, with a willingness to learn
• Sense of mission and willingness to work within a team
• Experience in the transportation industry, particularly in roles involving GPS tracking and telematics products.
• Prior experience in the telematics industry.