eCommerce Content Specialist

--iSupport Worldwide--

Join our team!

We are looking for people who understand how to balance meeting customer needs with creating products, processes, systems, and teams that are innovative and adaptable as we scale. We want to build a team of customer-oriented, authentic, self-directed professionals who are driven by a desire to succeed in all that they do.

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What is your mission?


As an eCommerce Content Specialist, your role involves overseeing and maintaining various assets, including creative materials, flat files, and master catalogs across different channels and countries. You’ll ensure data accuracy by validating product information, fixing issues, and researching solutions. Implementing SEO best practices, creating engaging product descriptions, and optimizing content for search engines are key responsibilities. Collaborating with UX/UI teams, analyzing performance, and staying updated on industry trends contribute to enhancing the user experience and driving conversions. Additionally, you’ll ensure compliance with legal standards and continuously improve the content catalog strategy through A/B testing and innovation.

You will provide the best service to our partner client by performing these tasks:

  • Content Creation: Develop detailed and engaging product descriptions, images, and other multimedia elements to showcase products effectively. 
  • Catalog Management: Ensure accurate and up-to-date product information, including specifications, pricing, and availability, is maintained in the catalog.
  • SEO Optimization: Implement search engine optimization (SEO) best practices to enhance product visibility and ranking on search engine results.
  • Data Accuracy: Validate and maintain the accuracy of product data, such as SKUs, attributes, and categorization, to improve the customer experience and facilitate smooth transactions.
  • Content Enrichment: Enhance product listings with relevant content, such as user reviews, ratings, and additional information to assist customers in making informed purchase decisions.
  • Performance Analysis: Use analytics tools to monitor the performance of product content, identify trends, and make data-driven recommendations for improvement.
  • Compliance: Ensure that all product content adheres to legal and industry compliance standards, including copyright, trademarks, and data protection.
  • User Experience Optimization: Collaborate with UX/UI teams to create an intuitive and user-friendly experience within the eCommerce platform.
  • Continuous Improvement: Stay updated on industry trends, eCommerce best practices, and emerging technologies to continually optimize the content catalog strategy.
  • A/B Testing: Conduct A/B testing on product content elements to identify the most effective strategies for driving conversions and engagement.
  • Other duties and projects as assigned.


Who are we looking for?

  • Minimum of 2-5 years of proven experience as a Digital Content Specialist, preferably within Amazon Business Central and Amazon Business Seller.
  • Bachelors in related field preferred.
  • Strong understanding of digital marketing principles, SEO, and content optimization.
  • Proficiency in content creation tools, graphic design software, and e-commerce platforms.
  • Detail-oriented with a keen eye for visual aesthetics.
  • Requires the ability to effectively deal with ambiguity and creatively develop processes to aid efficiency and effectiveness.
  • Must have initiative, be resourceful, able to work independently without a lot of guidance.
  • Must be able to effectively prioritize, manage time and projects, and multi-task in a fast paced, growing company environment.
  • Requires fluency in English with good verbal and written skills. 
  • Must be able to effectively collaborate with all levels of management and staff in a diverse, global environment. 
  • Must be proficient in the MS Office Suite of software.

 


Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.