What is your mission?

You will provide the best service to our partner client by performing these tasks:

Website Content Management 

• Audits the entirety of the website, ensure all details and information are accurate, meets the
  brand’s standards, and that website functionality are up to date.
• Monitor weekly inventory manual update. Ensure all active items are available- otherwise, product will be turned-off on live site
• Monitor and operate product display pages for launching of new products, prepping of relevant materials (dims, image libraries, product copies, prices, etc.).
• Escalating website feedback, proposing changes to site’s layout and content based on website analytics and usability testing.
• Actively participate in IT Projects (UAT, Kick-Off), Initiate and Drive system and process improvement plans.

Product Catalog Management

• Managing ecommerce product catalog to ensure the quality of data across all sales channels.  
• Organize, standardize, and publish product data to each sales channel.  
• Making sure we have customer-ready product information that is consistently and fully attributed with the ecommerce marketing and sales team. 
• Add missing images (if any) and upload new, updated images in Shopify website.

Product Inventory Health

• Monitors weekly or as needed inventory replenishment between warehouses.
• Work with the Demand and Planning to ensure that items are forecasted based on the need to reach budget, provide products for marketing and promotion, and warranty.
• Ability to provide forecast to warehouses in terms of outbound and inbound items to secure manpower support.
• Actively participate in the monthly sales forecasting meeting with Demand & Forecast Analysts and Sales Manager.

Customer Experience

• Set up customer accounts in the system, making sure that all details are correct and updated.
• Review, understand and communicate vendor business and compliance requirements.
• Providing detailed product information by ensuring products are searchable, easy to find and makes customer confident that they are buying the exact item they want.
• Guide partners towards opportunities to improve the customer shopping experience.
• Oversees everything that is needed in providing warranty products to customer.
• Process any returns, refunds, chargeback, and cancellation that may arise from the orders.
• Spearhead the customer service part for 3P marketplaces which requires quick and smart resolution per issue.
• Handle and resolve escalated customer concerns. 
• Perform special tasks and assignments as needed.

Data Analytics

• Create reports, track KPIs across the website and summarize insights on trends to the business.
• Webstore system order reconciliation
• Provide analysis and insights on the performance of the website to support the E-Commerce team in decision-making.

Who are we looking for?

• Bachelor’s degree in marketing, advertising, communications, or relevant degree.
• At least 4 years’ experience in ecommerce with a consumer goods brand, e-commerce company, or e-commerce tool vendor.
• Experience in ecommerce platforms – Shopify and Marketplaces.
• Knowledgeable in managing and processing orders through Shopify website.
• Proven experience managing an online store or website with refreshed content.
• Knowledgeable in updating features and benefits on the website, including managing and refreshing banners and Product Detail Pages (PDPs).
• Knowledgeable in utilizing and managing various digital eCommerce systems and platforms, ensuring seamless integration across channels.
• Maintain and update eCommerce tools to optimize performance and user experience.
• Skilled in generating detailed reports on eCommerce performance metrics and communicating insights to key stakeholders.
• Effectively manage relationships with internal teams and external partners, ensuring alignment with business goals and project timelines.
• Experience working in global eCommerce with different currencies and languages.
• Experience in eCommerce platforms, such as Shopify and third-party Marketplaces.
• Knowledgeable in conducting regular audits of websites and platforms to ensure content accuracy, functionality, and alignment with business goals.
• Above average English communication skills, both verbal and written.