What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries regarding the client's products, order statuses, shipping details, and warranty claims.
• Troubleshoot and resolve customer issues, providing accurate and timely solutions.
• Escalate complex issues to higher-level support or relevant departments as necessary.
• Document all customer interactions and maintain detailed records in the CRM system.
• Stay updated on client's product offerings, promotions, and policies to provide accurate information to customers.
• Collaborate with the internal team and offshoring partner to improve customer service processes and outcomes.
• Meet performance metrics and targets related to customer satisfaction, call handling time, and issue resolution rates.
  
  

Who are we looking for?

• High school diploma or equivalent; a bachelor’s degree is a plus.
• 2 to 3 years customer service / technical support is experience.
  
• Excellent verbal communication skills with a neutral accent and good command of the English language.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using CRM software and other customer service tools.
• Basic understanding of renewable energy products or a willingness to learn.
• Strong interpersonal skills and a positive, empathetic attitude.
• Flexibility to work in different shifts as required, including weekends and holidays.