Assistant Account Manager

--iSupport Worldwide--

Join our team!

We are looking for an Assistant Account Manager that will be responsible for assisting Account Managers and Producers with the servicing of assigned accounts in accordance with the practices, policies, and procedures of the company.

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What is your mission?
You will provide the best service to our partner client by performing these tasks:
  • Applications
  • Marketing and rating new accounts.
  • Billing
  • Policies
  • Endorsements
  • Invoices
  • Proposals for new and renewal accounts
  • Change requests.
  • Evidence of insurance
  • Annual reviews
  • Binders
  • Cancellations
  • Setting up new/renewal client electronic files
  • Participates in the renewal preparation process, including generating renewal updates on accounts specified by the Account Manager and/or Producer.
  • Provides quality customer service to clients, team members, and carriers.
  • Communicates with company personnel regarding the client’s needs and/or issues.
  • Maintains an accurate suspense system on all items that require a response.
  • Navigates and utilizes carrier websites to obtain documents and/or information as needed.
  • May field phone calls from insureds regarding questions about their coverage, changes, additions, payments, cancellations etc.
  • Responsible for scanning communications and documents
  • Input/maintain data on account management system and ancillary systems as required.
  • Provide mailroom and switchboard support, when needed.






Who are we looking for?

  • At least 2 to 5 years relevant experience.
  • Preferably with experience in the insurance industry
  • Exceptional written and verbal communication skills
  • Superior customer service and problem-solving skills.
  • Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
  • Detail-oriented self-starter.
  • Ability to work in a team environment.
  • Significant skill in handling competing demands and projects
  • Excellent organizational skills and ability to prioritize and delegate responsibility.

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

We put people first

We consider our people as the foundation of our success.

We strive for excellence

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.