What is your mission?

1. Insight-Driven Analytics 

• Solve client reporting challenges using real-time, customized dashboards 

• Design and deliver centralized performance monitoring tools 

• Extract valuable insights from data to address client pain points and elevate team performance 

2. Operational Problem Solving 

• Conduct root cause analysis (RCA), trend analysis, and data storytelling 

• Present insights and solutions in engaging, data-driven formats 

• Collaborate with clients to co-create targeted interventions and measure their success 

3. Continuous Improvement & Optimization 

• Document and re-engineer existing processes, policies, and SOPs 

• Recommend enhancements that promote scalability and consistency 

• Establish compliance tollgates and create tools to support operational excellence 

• Develop QA trackers and mini-dashboards to reinforce standards 

4. High-Impact Client Engagement 

• Build strong, trust-based relationships with clients 

• Partner with Sales and Client Services to align on metrics of success 

• Regularly present insights, progress, and recommendations through executive-ready reports and presentations 

5. Consultative Selling & Strategic Influence 

• Identify opportunities to pitch solutions based on operational gaps 

• Collaborate with G-LOC’s leadership team to design and deliver billable Operational Excellence initiatives 

Who are we looking for?

• 5 years of combined experience in Operations Management, QA + Process Improvement, preferably in a BPO set-up
  
• Excellent oral and written communication skills
  
• Advance presentation skills
  
• Has strong data analytical skills
  
• Can build database and CI tools
  
• Can create processes and policies
  
• Has strong problem-solving and project management skills
  
• Can work with minimal supervision
• Superb skills in Excel – A MUST!
  
• Working knowledge in PowerBI – ADVANTAGEOUS