What is your mission?

The Director of Facilities will lead the strategic direction, planning, and execution of all facilities-related initiatives at iSupport Worldwide. This includes real estate development, space optimization, preventive maintenance, workplace safety, and sustainability programs.

This role requires a proactive and hands-on leader who can balance operational excellence with strategic foresight — ensuring that our facilities can scale with our rapid growth while maintaining the highest standards of safety, reliability, and comfort.

Key Responsibilities

Facilities Strategy & Operations

• Develop and execute the long-term facilities strategy aligned with iSupport’s growth plans.
• Oversee daily facilities operations across multiple offices to ensure business continuity in a 24/7 Offshoring environment.
• Implement preventive and corrective maintenance programs for all building systems, including HVAC, electrical, mechanical, fire protection, and backup power.
• Lead space planning and layout optimization to support team expansion and client requirements.
• Maintain high standards for cleanliness, environmental comfort, and operational reliability across all facilities.
• Lead the BCP Plan implementation at required times.

Real Estate & Expansion

• Lead site selection, leasing, and construction for new office spaces.
• Manage relationships with landlords, contractors, vendors, and government agencies.
• Oversee design, fit-out, and renovation projects from planning to handover, ensuring they meet cost, schedule, and quality targets.
• Conduct feasibility studies for expansion opportunities and recommend cost-effective solutions.

Health, Safety, and Compliance

• Ensure all facilities comply with local regulations, building codes, and occupational safety standards.
• Oversee security, emergency response, and business continuity programs.
• Partner with HR and Operations to foster a culture of workplace safety and preparedness.

Vendor & Budget Management

• Manage facilities budgets, including operating expenses and capital expenditures.
• Develop and implement cost-control measures while maintaining service quality.
• Oversee performance of vendors and service providers for maintenance, janitorial, utilities, and security.

Sustainability & Innovation

• Promote sustainability initiatives that reduce energy consumption and environmental impact.
• Integrate smart technology solutions for facilities monitoring and efficiency.
• Stay updated on trends and best practices in corporate facilities management.

Qualifications

Education:

• Bachelor’s degree in Engineering, Architecture, Facilities Management, or related field.
• Master’s degree or MBA preferred.

Experience:

• At least 10 years of progressive experience in facilities or property management, including 5 years in a senior leadership role.
• Experience managing multi-site facilities within the BPO, technology, or corporate real estate sectors.
• Proven track record in delivering large-scale construction, renovation, and expansion projects.

Skills & Competencies:

• Strategic thinker with strong project management and operational execution skills.
• Excellent communication, leadership, and stakeholder management abilities.
• Strong understanding of building systems, preventive maintenance, and safety protocols.
• Proficiency in facilities management software, budgeting, and reporting.
• Ability to thrive in a fast-paced, 24/7 business environment.

Key Performance Indicators (KPIs)

• Operational uptime and facility readiness across all sites.
• Adherence to maintenance schedules and safety standards.
• Budget accuracy and cost-efficiency.
• Employee satisfaction with workplace facilities.
• Timely and successful completion of expansion or construction projects.

Why Join iSupport Worldwide

At iSupport, we believe that great workplaces are built by great people — and great leaders. As the Director of Facilities, you will directly impact how our teams experience their workplace and how our company scales to meet new opportunities. You’ll join a culture that values integrity, innovation, and collaboration, all while supporting a rapidly growing global organization.

Compensation & Benefits

- Base Salary: Commensurate with experience

- Bonus Potential: Performance-based

- Benefits: Health Insurance, Communications Allowance, etc