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Sales Support - New Business Installation

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Join our team!

We are looking for a Sales Support - New Business Installation to support client onboarding and ensure accuracy in healthcare-related records. In this role, you’ll manage customer data, coordinate with sales teams, process requests, and maintain documentation. You’ll play a key role in streamlining processes, improving workflows, and ensuring compliance with industry guidelines. If you’re detail-oriented, organized, and eager to build a career in data and healthcare operations, we’d love to meet you!

What is your mission?

You will provide the best service to our partner brands by performing these tasks:

Enter and update client records accurately and in a timely manner.
Analyze customer purchases and ensure completeness of client files.
Coordinate with the sales team to obtain and validate missing information.
Track and manage multiple client accounts simultaneously.
Process internal and external requests for client onboarding.
Develop and maintain documentation, reports, and process improvements.
Identify and report process gaps and opportunities for improvement.
Participate in meetings and contribute to workflow enhancements.
Stay updated on US healthcare guidelines, including underwriting processes.
Support a collaborative and positive work environment.
Perform special projects or tasks as assigned.

Who are we looking for?

Bachelor’s degree in any field (or equivalent education/experience).
Minimum 1 year experience in data entry, preferably in a BPO setting.
Familiarity with US health insurance or customer service experience (a plus).
Proficient in Microsoft Office (Word, Excel, Teams, Outlook).
Strong planning and organizational skills; ability to manage multiple tasks.
Detail-oriented with a focus on accuracy, problem-solving, and improvement.
Ability to maintain confidentiality of sensitive information.
Strong interpersonal skills; able to work independently and in a team setting.

Company Perks

Free learning and development courses for your personal and career growth

Comprehensive HMO benefits and insurance since day 1

Dynamic company events

Above-industry salary package and incentives

Opportunities for promotion

Free meals and snacks

Our Values

Worldwide, strongly uphold our values to be of service to our people, our clients, and our community.

WE PUT PEOPLE FIRST

We consider our people as the foundation of our success.

WE STRIVE FOR EXCELLENCE

Our commitment to quality ensures that we always do our best.

WE EMBRACE INNOVATION

We stay agile and fast, always looking for ways to solve our clients’ needs.

WE DELIVER DELIGHT

We pride ourselves on helping our clients reach their full potential.

WE CREATE REAL IMPACT

We do things right and we get the job done.

We are one of the leading modern offshoring companies in the Philippines.

Founded in 2006, iSupport Worldwide is a US-Owned BPO company that provides world-class and dedicated staffing, facilities, and managed operations for fast-growing companies and small to medium-sized businesses in any industry, vertical, and language.