What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

Performance Analysis

• Audit compliance of client accounts or departments to set standards and processes
• Gather data, analyze trends, and present findings to stakeholders
• Prepare tools to measure compliance and performance
• Build or revise databases and manage performance records
• Create and submit detailed audit and performance reports

Intervention Management

• Facilitate and monitor interventions addressing performance gaps
• Recommend process improvements and capability-building initiatives
• Coordinate with resource persons or coaches for intervention implementation
• Evaluate effectiveness of interventions

Project Management

• Identify and propose business transformation opportunities
• Define project scope, train employees, and ensure project success
• Measure and validate project outcomes through audits and reports
• Drive sustainable adoption and continuous improvement

Who are we looking for?

• Bachelor’s degree in any 4-year course
• Minimum 3 years of QA experience in a BPO setting
• At least 2 years of experience in continuous improvement or project management
• Experience in non-agent project onboarding and training
• Strong data mining, analytics, and Excel skills
• Excellent oral and written communication and presentation skills
• Strong organizational, problem-solving, and project management abilities
• Ability to create and implement processes and policies
• Can work independently with minimal supervision