What is your mission? 

You will provide the best service to our partner brands by performing these tasks:

• Answer and respond to technician and customer phone calls
• Provide excellent customer support and manage emails for clients and vendors
• Build quotes and source automotive parts from US repair shops
• Order parts, create purchase orders, and handle returns
• Modify job orders to ensure timely completion of services
• Use platforms such as Slack, TalkDesk, and vendor websites
• Address customer warranty and third-party warranty issues
• Cross-train with other work groups to fill performance gaps

Who are we looking for?

• Bachelor’s degree in any business, technical, or related field
• Experience in customer service, client-facing, or BPO roles (preferred)
• Familiarity with automotive parts and dealership/service advisor background is highly valued
• Strong verbal communication skills (required)
• Automotive knowledge or hands-on repair experience is an advantage
• Strong organizational and multitasking abilities
• Problem-solving mindset with client-first approach